General Conditions of Sale

1. Seller Identification

These General Conditions of Sale are those of the company Bloom Paris, SAS with share capital of €1,500, whose head office is located at 28 rue Chaptal, 92300 Levallois Perret, registered in the Paris Trade and Companies Register under number 852 679 356.

2. Scope of application

The purchase of products offered on Bloom-paris.fr is subject to these General Terms and Conditions of Sale. Orders placed on the Bloom-paris.fr website are reserved for end consumers, individuals and companies other than for resale. Consequently, the customer affirms that he acts as an end consumer and that he does not intend to resell Bloom Paris products for commercial purposes. The General Terms and Conditions of Sale in force at the time of conclusion of the contract are those that are binding on the customer. Bloom Paris may update these General Terms and Conditions of Sale at any time.

3. Order Terms

The Bloom-paris.fr website allows you to order a selection of Bloom Paris brand products from the Bloom Paris company immediately online via the internet for delivery in mainland France and internationally.

4. Availability

Product offers and prices are valid as long as they are visible on the Bloom-paris.fr website, within the limit of available stocks. Errors or modifications may exceptionally exist, particularly in the case of simultaneous orders of the same product by several customers. In the event of a product being unavailable after the order has been placed by the customer, the customer will be informed by Bloom Paris via email or by telephone as soon as possible. Bloom Paris will then offer the customer either to order another item presented on the Bloom-paris.fr website as a replacement, or to cancel the order. Bloom Paris assumes no liability in the event of out-of-stock or unavailability of products. Bloom Paris reserves the right to change the items offered on the Bloom-paris.fr website at any time and without notice. In order to ensure better quality of service and availability of its products to all customers of the Bloom-paris.fr site, Bloom Paris reserves the right to limit the quantity of products that can be purchased by a customer and this in accordance with the applicable provisions in this area and in particular those of Article L122-1 of the French Consumer Code.

5. Order process

5.1. Product selection

At any time, the customer can:

Add Bloom Paris products to your selection by clicking on “add to cart”.
View selected Bloom Paris products by clicking on “view basket”.
Modify your selection by clicking on “update basket”, “delete” or by adjusting the quantities as appropriate.

For each product selected on the Bloom-paris.fr website, a summary page will be automatically displayed, including the item reference, its designation, its color, its photo as well as the quantity chosen, its unit price and the total price of the order. The customer must carefully check the accuracy of their selection before confirming their order. While every effort is made to ensure that the color and pattern of Bloom Paris products whose photos are displayed on the Bloom-paris.fr website are faithful to the original products, variations may occur, in particular due to technical limitations of color rendering on computer equipment. Consequently, Bloom Paris cannot be held responsible for non-substantial errors or inaccuracies in the photographs or graphic representations of Bloom Paris products appearing on the Bloom-paris.fr website. If you have any questions about the products, the customer can contact Bloom Paris Customer Service by email at bloomparis16@gmail.com .

5.2. Customer account

Once the products have been selected, the customer must click on "validate the order". Then, he will have to fill in the billing details and then click on "order". The data recorded by the Bloom-paris.fr site constitutes proof of all transactions between Bloom Paris and its customers. In the event of a dispute between Bloom Paris and one of its customers over a transaction carried out on the Bloom-paris.fr site, the data recorded by Bloom Paris is considered irrefutable proof of the content of the transaction. Any order placed online requires that the customer provides accurate and complete information at the time of the order. The information requested will include: title, surname, first name, telephone number, email address, billing and delivery addresses.

6. Price – Payment

6.1. Price

The prices of Bloom Paris products are indicated in Euros, all taxes included. Except for the cases of reimbursement provided for below (see "Returns - Exchanges - Refunds"), Bloom Paris will not reimburse the VAT applied to purchases made on the Bloom-paris.fr website (even in the case where the buyer, after receipt, reships the Bloom Paris products to a country outside the European Union). The amount of the order includes delivery costs. Bloom Paris reserves the right to modify at any time and without notice the prices of the products offered on the Bloom-paris.fr website. The products are invoiced on the basis of the prices displayed on the Bloom-paris.fr website at the time the order is placed, subject to availability of the products ordered at that time.

6.2. Payment

At the end of the ordering process, the customer is invited to click on the "Pay and complete your order" button. The customer is also asked to accept all of these General Terms and Conditions of Sale and Use and the Privacy Policy of the Bloom-paris.fr website by clicking on the button provided for this purpose. The sale will be final when the customer clicks on the "Pay and complete your order" button. Any order placed on the Bloom-paris.fr website must be paid for immediately upon placing it. Bloom Paris only accepts payments by credit card. All orders are payable in Euros. The bank cards accepted are: MasterCard® and Visa® and Maestro. Payments are authenticated and secured using the 3D Secure system. This system is also known as "Verified by Visa®", "MasterCard® SecureCode". When paying, the bank asks the customer for personal information in order to verify the identity of the cardholder and validate the transaction.

How to pay with 3D Secure on Bloom-paris.fr?

After validating the customer's bank details (card number, expiration date and cryptogram), a new page will be displayed on which the customer will have to enter the personal information requested by their bank. This information may be:

The answer to a personal question.
A password that the customer has chosen in advance.
A code sent by SMS.
His date of birth…

Once the 3D Secure code has been entered and validated by the customer's bank, the order is finalized. The customer will then receive a confirmation email. The purpose of 3D Secure authentication is to ensure that the payment is made by the person who holds the bank card used for the transaction.

7. Acceptance of orders

Any order placed on the Bloom-paris.fr website is subject to acceptance by Bloom Paris. Bloom Paris reserves the right to refuse any order from a customer with whom Bloom Paris has a dispute regarding the payment of a previous order or for any other legitimate reason. In the event of an abnormally large order, Bloom Paris reserves the right to cancel this order, which it will inform the customer of as soon as possible by email or telephone.

8. Delivery

The products are delivered to the delivery address provided by the customer at the time of ordering. The delivery time will depend on the delivery method selected. Bloom Paris cannot be held responsible for any delay in delivery due to circumstances beyond its control. For any questions regarding a delivery or an order, the customer can contact Customer Service by email at bloomparis16@gmail.com or by telephone at 01 23 45 67 89.

9. Returns – Exchanges – Refunds

The customer has 14 days from receipt of the products to exercise his right of withdrawal. The products must be returned in their original condition, with all labels and packaging. The return costs are the responsibility of the customer. The refund will be made within 14 days of receipt of the returned products.

10. Warranty

The products sold by Bloom Paris are subject to the legal guarantee of conformity and the guarantee against hidden defects. In the event of non-conformity or defect, the customer can request an exchange or a refund.

11. Protection of personal data

Personal data collected on the Bloom-paris.fr website are used in accordance with the Privacy Policy. The customer has the right to access, rectify and delete their personal data.

12. Intellectual property

The elements of the Bloom-paris.fr site (texts, images, logos, etc.) are protected by intellectual property rights. Any reproduction, distribution or unauthorized use is prohibited.

13. Modifications to the General Conditions of Sale

Bloom Paris reserves the right to modify these General Conditions of Sale. The modifications will be published on the Bloom-paris.fr website and will be applicable to orders placed after publication.

14. Force majeure

Bloom Paris cannot be held responsible in the event of force majeure, as defined by current legislation, which would prevent the execution of its obligations.

15. Applicable law and jurisdiction

These General Conditions of Sale are governed by French law. In the event of a dispute, the French courts will have jurisdiction.

16. Limitation of liability

Under no circumstances can Bloom Paris be held responsible for any indirect damage resulting from the use of the Bloom-paris.fr site or the products purchased.

17. Applicable law – Disputes

These General Conditions of Sale are governed and interpreted in accordance with French law. Any dispute will be subject to the jurisdiction of the French courts.