General Terms and Conditions of Sale

1. Seller Identification

These General Terms and Conditions of Sale apply to Bloom Paris, a SAS company with a share capital of €1,500, whose registered office is located at 28 rue Chaptal, 92300 Levallois-Perret, registered with the Paris Trade and Companies Register under number 852 679 356.

2. Scope

The purchase of products offered on Bloom-paris.fr is subject to these General Terms and Conditions of Sale. Orders placed on the Bloom-paris.fr website are reserved for end consumers, individuals, and businesses for purposes other than resale. Therefore, the customer confirms that they are acting as an end consumer and do not intend to resell Bloom Paris products for commercial purposes. The General Terms and Conditions of Sale in force at the time the contract is concluded are those binding on the customer. Bloom Paris may update these General Terms and Conditions of Sale at any time.

3. Ordering Terms

The Bloom-paris.fr website allows customers to order a selection of Bloom Paris brand products immediately online via the internet for delivery in mainland France and internationally.

4. Availability

Product offers and prices are valid as long as they are visible on the Bloom-paris.fr website, subject to available stock. Errors or changes may exceptionally occur, particularly in the event of simultaneous orders for the same product by several customers. In the event that a product becomes unavailable after the customer places their order, Bloom Paris will inform them via email or telephone as soon as possible. Bloom Paris will then offer the customer either to order another item displayed on the Bloom-paris.fr website as a replacement or to cancel their order. Bloom Paris shall not be held liable in the event of a stockout or product unavailability. Bloom Paris reserves the right to change the items offered on the Bloom-paris.fr website at any time and without notice. To ensure better service quality and product availability for all customers of the Bloom-paris.fr website, Bloom Paris reserves the right to limit the quantity of products that may be purchased by a customer in accordance with the applicable provisions in this regard, particularly those of Article L122-1 of the French Consumer Code.

5. Ordering Process

5.1. Product Selection

At any time, the customer may:

Add Bloom Paris products to their selection by clicking "add to cart".
View the selected Bloom Paris products by clicking "view cart".
Modify their selection by clicking "update cart", "delete", or by adjusting the quantities as applicable.

For each product selected on the Bloom-paris.fr website, a summary page will automatically appear, showing the item reference, its description, its color, its photo, as well as the chosen quantity, its unit price, and the total order price. The customer must carefully check the accuracy of their selection before confirming their order. Although every effort is made to ensure that the color and pattern of the Bloom Paris products whose photos are displayed on the Bloom-paris.fr website faithfully represent the original products, variations may occur, particularly due to the technical limitations of color rendering on computer equipment. Therefore, Bloom Paris cannot be held responsible for non-substantial errors or inaccuracies in the photographs or graphic representations of Bloom Paris products on the Bloom-paris.fr website. If the customer has questions about the products, they may contact Bloom Paris Customer Service by email at contact@bloom-paris.fr.

5.2. Customer Account

Once the products are selected, the customer must click "confirm order". Then, they must fill in the billing details and click "order". The data saved by the Bloom-paris.fr website constitutes proof of all transactions between Bloom Paris and its customers. In the event of a dispute between Bloom Paris and one of its customers regarding a transaction carried out on the Bloom-paris.fr website, the data saved by Bloom Paris is considered irrefutable proof of the transaction's content. All internet orders require the customer to provide accurate and complete information at the time of the order. The requested information will include: title, last name, first name, telephone number, email address, billing and delivery addresses.

6. Price – Payment

6.1. Price

Bloom Paris product prices are indicated in Euros, all taxes included. Except for the refund cases provided below (see "Returns – Exchanges – Refunds"), Bloom Paris will not refund the VAT applied to purchases made on the Bloom-paris.fr website (even if the buyer, after receipt, resends the Bloom Paris products to a third country outside the European Union). The order amount includes delivery fees. Bloom Paris reserves the right to change the prices of the products offered on the Bloom-paris.fr website at any time and without notice. Products are invoiced based on the prices displayed on the Bloom-paris.fr website at the time the order is placed, subject to the availability of the products ordered at that time.

6.2. Payment

At the end of the ordering process, the customer is prompted to click the "Pay and complete your order" button. The customer is also asked to accept the entirety of these General Terms and Conditions of Sale and Use and the Privacy Policy of the Bloom-paris.fr website by clicking the button provided for this purpose. The sale will be final when the customer clicks the "Pay and complete your order" button. All orders placed on the Bloom-paris.fr website must be paid immediately at the time of placement. Bloom Paris only accepts credit card payments. All orders are payable in Euros. The accepted credit cards are: MasterCard®, Visa®, and Maestro. Payments are authenticated and secured using the 3D Secure system. This system is also known as "Verified by Visa®" and "MasterCard® SecureCode". During payment, the bank asks the customer for personal information to verify the identity of the cardholder and validate the transaction.

How to pay with 3D Secure on Bloom-paris.fr?

After the customer's banking details are validated (card number, expiration date, and security code), a new page will appear on which the customer must enter the personal information requested by their bank. This information may include:

The answer to a personal question.
A password the customer previously chose.
A code sent by SMS.
Their date of birth...

Once the 3D Secure code is entered and validated by the customer's bank, the order is finalized. The customer will then receive a confirmation email. 3D Secure authentication is intended to ensure that the payment is made by the person who holds the credit card used for the transaction.

7. Order Acceptance

All orders placed on the Bloom-paris.fr website are subject to acceptance by Bloom Paris. Bloom Paris reserves the right to refuse any order from a customer with whom Bloom Paris has a dispute relating to the payment of a previous order or for any other legitimate reason. In the event of an abnormally large order, Bloom Paris reserves the right to cancel this order, which it will communicate to the customer as soon as possible by email or telephone.

8. Delivery

Products are delivered to the delivery address provided by the customer at the time of the order. The delivery time will depend on the selected delivery method. Bloom Paris cannot be held responsible for delivery delays due to circumstances beyond its control. For any questions regarding a delivery or order, the customer may contact Customer Service by email at contact@bloom-paris.fr or by telephone at 01 23 45 67 89.

9. Returns – Exchanges – Refunds

The customer has a period of 14 days from the receipt of the products to exercise their right of withdrawal. Products must be returned in their original condition, with all labels and packaging. Return shipping costs are borne by the customer. The refund will be issued within 14 days following the receipt of the returned products.

10. Warranty

Products sold by Bloom Paris are subject to the legal guarantee of conformity and the guarantee against hidden defects. In the event of non-conformity or defect, the customer may request an exchange or refund.

11. Personal Data Protection

Personal data collected on the Bloom-paris.fr website is used in accordance with the Privacy Policy. The customer has the right to access, rectify, and delete their personal data.

12. Intellectual Property

The elements of the Bloom-paris.fr website (texts, images, logos, etc.) are protected by intellectual property rights. Any unauthorized reproduction, distribution, or use is prohibited.

13. Amendments to the General Terms and Conditions of Sale

Bloom Paris reserves the right to amend these General Terms and Conditions of Sale. Amendments will be published on the Bloom-paris.fr website and will apply to orders placed after publication.

14. Force Majeure

Bloom Paris cannot be held responsible in the event of force majeure, as defined by applicable legislation, which prevents the performance of its obligations.

15. Applicable Law and Jurisdiction

These General Terms and Conditions of Sale are governed by French law. In the event of a dispute, French courts shall have jurisdiction.

16. Limitation of Liability

Bloom Paris shall under no circumstances be held liable for any indirect damage resulting from the use of the Bloom-paris.fr website or the products purchased.

17. Applicable Law – Disputes

These General Terms and Conditions of Sale are governed and interpreted in accordance with French law. Any dispute shall be subject to the jurisdiction of French courts.